Medical Alert Systems | Niagara Falls, Hamilton & Toronto

Medical alert systems typically run between $25-55 per month depending on the features you need. A basic in-home system with pendant and 24/7 monitoring is on the lower end. Add fall detection, GPS tracking, or a mobile unit and the price goes up. We don't charge hidden equipment fees or activation costs. You pay a monthly monitoring fee and that's it. The best way to get exact pricing is a free in-home assessment where we figure out what you actually need.

No. OHIP does not cover medical alert systems. There's no provincial subsidy program for medical alert systems either. However, the cost may qualify as an eligible medical expense on your tax return through the CRA Medical Expense Tax Credit. Some private insurance plans cover part of the cost, and Veterans Affairs Canada has a program for eligible veterans. Talk to your accountant or tax preparer about claiming it. We provide all the documentation you need.

They can be. The CRA allows medical alert system costs as an eligible medical expense under the Medical Expense Tax Credit (METC). This includes the monthly monitoring fee and any equipment costs. You'll need a prescription or written recommendation from a doctor confirming the medical necessity. Keep all your receipts and invoices. We provide annual statements that break down your costs for easy tax filing. Talk to your accountant about whether claiming this makes sense for your tax situation.

No. All our medical alert systems use cellular connectivity. No landline. No internet required. The system communicates directly with our monitoring centre over the cellular network. This is actually more reliable than a landline because there's no phone cord to cut and no internet outage that could knock you offline. If you do have a landline, great, but you don't need one.

Fall detection uses built-in accelerometers and algorithms to detect the specific motion pattern of a fall. When the sensor detects a sudden downward acceleration followed by an impact and then no movement, it recognizes that as a likely fall and automatically sends an alert to our monitoring centre. You don't have to press anything. An operator connects to you within seconds to check if you're okay. No technology is 100% perfect at detecting every type of fall, but it catches the vast majority. And it's especially important for situations where a fall causes loss of consciousness.

Our monitoring centre calls you to verify. If it's a false alarm, you just tell them and they cancel the response. No penalty. No charge. No paramedics showing up unless you need them. False alarms happen. We'd rather you wear the device and accidentally press it ten times a month than not wear it because you're afraid of pressing it by mistake. That's the whole point of having a verification step before dispatch.

Yes. You should. The pendant is IP67 waterproof rated, which means it handles full submersion. The bathroom is where most falls happen. Wet floors, stepping in and out of the tub, getting dizzy from hot water. If you take your pendant off to shower, you're unprotected during the most dangerous part of your day. Wear it. All the time. Shower, bath, swimming. It's built for it.

For in-home systems, the pendant communicates with the base unit from anywhere in a typical house. That includes the yard, garage, and driveway. Range varies by model but most work up to 600-1,000 feet from the base unit. For our GPS-enabled mobile units, there's no range limit. They work anywhere there's cellular coverage. So you're protected at home, at the grocery store, walking in the park, or visiting friends across town.

The pendant battery typically lasts 3-5 years before needing replacement. You don't charge it. It just works. The base unit plugs into a wall outlet and has a built-in battery backup that runs for 24-32 hours during a power outage. For GPS mobile units that you charge like a phone, battery life is usually 3-5 days between charges depending on usage and GPS activity.

Home security protects your property. Medical alert protects you. A home security system detects break-ins, fire, and carbon monoxide. A medical alert detects falls and medical emergencies, and connects you directly to a trained operator who dispatches help. Force Security offers both. When you bundle them, you get complete protection for your home and the people inside it. One system. One bill. One company you trust.

Yes. When you set up your medical alert, you provide a list of emergency contacts. When the system triggers, our monitoring centre contacts emergency services first if needed, then immediately notifies your designated family members. You choose the order. You choose who gets called. Some family members prefer text notifications so they're informed without having to answer a phone call at 2am. We handle all of that.

There are devices you can buy outright with no monitoring fee. They call a family member's phone instead of a monitoring centre. The problem? Your family member has to answer. At 3am. Every time. And they have to know exactly what to do in a medical emergency. A professional monitoring centre has trained operators available 24/7 who know exactly which emergency service to dispatch and how to keep you calm until help arrives. The monthly fee pays for people who are always there. That's worth it.

This is one of the most common questions we hear. Start by framing it as independence, not dependence. A medical alert lets them stay in their own home longer instead of moving to assisted living. Let them choose the style. Pendant, wristband, or watch. Some look just like regular jewelry. Mention that it's waterproof so they never have to take it off. And remind them it's for your peace of mind too. We're happy to do a low-pressure in-home demo so they can see how simple and unobtrusive it is before committing to anything.

Your medical alert keeps working. The base unit has a built-in battery backup that powers the system for 24-32 hours. The cellular communicator runs on that same backup, so the connection to our monitoring centre stays active. Your pendant battery is independent and works regardless of power. If you also have a Force Security home alarm system, that has its own battery backup too. You're never unprotected because the hydro went out.

Absolutely. If you're already a Force Security customer with 24/7 monitoring, adding a medical alert is simple. Same account. Same monitoring centre. Same technicians who already know your home. One monthly bill covers everything. And you'll save compared to having separate providers for home security and medical alert. Call us or fill out the form below and we'll add it to your existing service.