FAQ's

Honestly, it varies a lot. A restaurant has totally different needs than a warehouse or a medical office. That's why we start with a free site assessment. We look at your building, your industry and your biggest risks, then put together a commercial system that actually makes sense for your operation.

Think of it as ditching traditional keys. Instead, your employees use keycards, fobs or their phones to get in. You decide who has access to which doors and when. Every entry gets logged. Access control lets you manage it all from your computer or phone. Someone quits? Revoke their access in seconds.

ULC (Underwriters Laboratories of Canada) is the gold standard for alarm monitoring. A ULC-certified station follows strict protocols for signal processing, staffing and response times. Many insurance companies require it. Some industries mandate it by law. We provide ULC-certified monitoring for all our commercial clients.

Yep. One dashboard, all your locations. Arm and disarm each site, pull up cameras, check who came and went. Super handy if you've got a few storefronts or offices spread across different cities. You don't need separate logins or systems for each one.

We do, and it's a big part of what we do. Construction sites are prime targets for theft. We set up portable cameras, motion sensors and real-time monitoring to keep an eye on materials and equipment. Everything's wireless and temporary, so it packs up and moves as the project progresses.

Commercial systems are built for higher traffic, larger spaces and tougher regulations. They often include access control, commercial-grade cameras, fire panels and integration with building systems. The monitoring protocols are stricter too. Your business likely needs ULC-certified monitoring, which comes standard with our commercial packages.

A combination of intrusion detection, video monitoring and 24/7 alarm monitoring is the strongest after-hours setup. Motion sensors detect movement, cameras record everything, and our monitoring station responds instantly if an alarm triggers. You'll get a notification on your phone too.

It can, yeah. Modern systems talk to your lighting, HVAC, access control and fire panel. So when the last person arms the alarm at night, the lights shut off and the thermostat dials back on its own. It's one of those things that saves energy and just makes running a building way easier.

A panic button lets your staff silently alert our monitoring station during an emergency. It's commonly used in banks, retail stores, pharmacies and offices. When pressed, we immediately dispatch emergency services. No one in the building needs to make a phone call.

All the time. Retail stores usually need a mix of video surveillance, intrusion detection and panic buttons. Some add access control for the stockroom too. We put together packages specifically for retail. The goal is to prevent theft, keep your staff safe and let you see what's happening in your store even when you're at home.

Start with the front door. That's where most break-ins happen. Then cover the back door, garage, driveway and any ground-floor windows that aren't visible from the street. Our technicians will do a walkthrough and recommend the best camera placement for your specific property.

For most homes, 2K or 4MP resolution is the sweet spot. It's sharp enough to identify faces and licence plates without eating up storage. For larger properties or commercial use, 4K cameras give you even more detail. We'll help you choose the right resolution for each camera location.

Two ways. Local storage saves footage to an NVR (network video recorder) right in your home. Cloud storage sends it to the internet so you can pull it up from anywhere. A lot of people do both so they've got a backup. We'll help you figure out which setup makes the most sense.

Yes, you can legally install cameras on your own property. You can record your yard, driveway and entrances. Just be mindful of your neighbours' property and avoid pointing cameras directly into their windows or private spaces. For businesses, privacy laws require signage notifying people they're on camera.

They work great at night. All the cameras we install have infrared night vision, so they can see in total darkness. Some of the newer models even do full-colour night vision using ambient light. You'd be surprised how clear the footage is at 2 a.m.

Of course. All our video systems come with an app. Watch live feeds, scrub through recordings, get motion alerts on your phone. You can check in from work, from the cottage, wherever. It's one of the features people use the most.

Wired cameras get power and data through cables. They're more reliable and never drop signal, which makes them ideal for critical spots. Wireless cameras connect over Wi-Fi and are easier to install. They're great for renters or places where running cables isn't practical. We install both.

Most homes do well with 4 to 8 cameras. The exact number depends on the size of your property, number of entry points and how much coverage you want. A small bungalow might need 4. A larger property with a detached garage could need 8 or more. We'll help you figure it out during a free assessment.

Big time. Nobody wants to break into a house when they can see a camera pointed right at them. Research backs this up too. Visible cameras significantly reduce break-in rates. And if something does happen? You've got crystal-clear evidence for police and your insurance claim.

Business setups are a whole different ballgame. More cameras, higher resolution, longer storage and wider coverage areas. We do commercial video monitoring for everything from single storefronts to multi-building operations. The cameras are tougher, the footage is sharper and you get full remote access.

Huge difference. A standalone detector just beeps. If you're not home, nobody hears it. A monitored smoke detector sends a signal straight to our monitoring station the second it goes off. We verify it and dispatch the fire department. So even if you're at work or on vacation, someone's watching.

ULC S561 is the Canadian standard for fire signal receiving. It sets strict requirements for how fire alarms are monitored, how fast signals are processed and how dispatch is handled. Businesses in many industries are required to have ULC S561-compliant monitoring. We provide it.

At minimum, you need one on every level of your home, inside each bedroom and outside sleeping areas. Kitchens and garages should have heat detectors instead of smoke detectors to reduce false alarms. Our technicians place them according to the fire code so you're fully covered.

The general rule is every 10 years for smoke detectors and every 7 years for CO detectors. Check the manufacture date on the back. If yours are getting old, it's time to upgrade. We can swap them out and connect them to your monitored system at the same time.

Ionization detectors respond faster to fast-flaming fires (like paper or grease). Photoelectric detectors are better at sensing slow, smouldering fires (like electrical or upholstery). For the best protection, we recommend using both types or dual-sensor detectors throughout your home.

If you have a furnace, water heater, gas stove, fireplace or an attached garage, you absolutely need CO detectors. Carbon monoxide has no colour and no smell. You literally cannot detect it without a device. A lot of people don't realize it's required by law in most areas. Don't skip this one.

It usually does, yeah. A lot of insurers give you an extra discount on top of what you already save with your alarm system if your fire protection is professionally monitored. We give you a ULC-certified fire monitoring certificate to send to your insurance company.

The signal goes straight to our monitoring station. An operator attempts to verify the alarm by calling you. If there's no answer, or you confirm the emergency, we dispatch the fire department right away. Every second counts with fire, so having a monitored system can be the difference between damage and disaster.

Usually, yes. If you've already got a security system with us, adding smoke and CO monitoring is straightforward. It connects to the same panel, same app, same monitoring plan. Honestly, it's one of the simplest upgrades you can do and one of the most important.

More than you'd think. Commercial fire panels, heat and smoke detectors throughout the building, pull stations, and ULC S561-certified monitoring are the big ones. Requirements vary based on your building type, size and what the local fire code says. We deal with this stuff every day. We'll make sure you're compliant.

We serve Niagara Falls, Hamilton, Toronto and the GTA, plus dozens of communities in between. That includes St. Catharines, Burlington, Oakville, Mississauga, Brampton, Kitchener, Guelph, Welland, Fort Erie and more. Check our full service area map to see if we cover your area.

Fully licensed, bonded and insured. Our techs are trained and certified. We hold all the required provincial security licences and our monitoring is ULC-certified. This stuff matters. Make sure whoever you hire can say the same.

Since 1988. That's over 35 years of protecting homes and businesses. We're a family-owned Canadian company based in Niagara Falls. We're not a national call centre. When you call us, you're talking to local people who actually know your community.

Always. Home or business, doesn't matter. A local security expert comes out, looks at your property and puts together a recommendation based on what you actually need. Zero pressure, zero obligation. Give us a ring at 844-360-1234 or fill out the form on our site.

We're local, we're family-owned and we actually pick up the phone. No call centres, no hard sales tactics, no long-term contracts you can't get out of. Our technicians live in the same communities we protect. We've been doing this for 35+ years and we treat every customer like a neighbour.

No. We don't believe in locking you in. We earn your business every month by providing great service and reliable monitoring. You're free to stay because you want to, not because a contract says you have to.

Pretty great, honestly. 4.8 stars on Google from hundreds of verified customers. The things people mention most are fast response times, friendly techs and straight-up honest pricing. We don't have to tell you we're good. Just read the reviews.

Our monitoring station operates 24/7/365. For alarm emergencies, someone is always there. For sales, service and general questions, you can reach our local team during business hours. Leave a message after hours and we'll get back to you first thing the next business day.

We do. Security shouldn't be something only people with big budgets can afford. A lot of our customers pay one low monthly fee that covers equipment, installation and monitoring. No huge upfront bill. We'll go over all the payment options during your free quote.

Just pick up the phone. Call us at 844-360-1234 or fill out a quote request on our site. We'll book a time to come look at your property, figure out what you need and give you a straight answer on pricing. The whole thing from first call to installed system is easier than most people expect.